Connecting your channels
WhatsApp, Instagram and Facebook Messenger: what to collect in Meta's console, and what to do when a message never arrives.
- Connect your WhatsApp numberOne button, Meta's own window, a code by SMS or call — and what to expect afterwards, from the display-name review to Meta's bill.
- Connect your Instagram accountInstagram's own login, no Facebook Page — what you need, the one setting in the Instagram app, and how the connection stays alive.
- Connect your Facebook PageOne Facebook login, tick your Page, and Messenger is connected — what you need, what the window asks, and how to know it works.
- Webhooks: why messages arrive, and why they sometimes don'tThe failure where every light is green and nothing is delivered — once for WhatsApp, once for a Page — and how to prove which side it is on.
- Why a follow-up was not sentThe 24-hour messaging window, the notice it leaves in the thread, and why waiting is the correct behaviour rather than a fault.
- WhatsApp error messages, decodedEvery message the connect screen or the inbox can show you, what Meta actually said, and what to do about it.
- Messenger and Instagram error messages, decodedWhy a reply on Messenger or Instagram was not delivered, what Meta said, and what to do about it.