On this page
People who DM your Instagram professional account reach your bot.
On Admin → Channels, the Instagram card has a Connect with Instagram button. It opens Instagram's own login — not Facebook's — you allow FiguredOutAI to manage your messages, and you are back on the card, connected. No Facebook Page is needed, and nothing is copied or pasted.
The account and its conversations stay yours. What changes is that its DMs reach us through FiguredOutAI's Instagram app rather than one you build.
If the card has no Connect with Instagram button, or your account already runs through a Meta app of your own, use the advanced route instead: Connect Instagram through a Facebook Page.
What you need
- An Instagram professional account — Business or Creator. A personal account cannot use messaging tools; switch it in the Instagram app (Settings → Account type and tools) first. We check, and say so if it is personal.
- Messages from connected tools allowed. In the Instagram app: Settings → Messages and story replies → Message controls → Connected tools → Allow access to messages.
What happens when you press the button
- Instagram's window opens. Sign in to the professional account if you are not already, and allow access. A browser that blocks pop-ups takes you there in the same tab instead.
- Instagram sends you back to us, and we check what it gave us: the account must be a Business or Creator one, and must not already be connected to another workspace.
- We save the connection, encrypted, and subscribe the account to its messages.
The card then shows Verified and your account id. It says Connected once the first DM has actually arrived.
Press Cancel on Instagram's screen and nothing is saved; the card says you cancelled.
When the last step fails: Finish setup
If subscribing the account fails, the connection is kept and the card shows Setup isn't finished with a Finish setup button. Press it and we try again with what we already have.
Then test it
Instagram only allows a message to somebody who has written to you first, so there is no test button. DM your business account from a personal Instagram account. It appearing in the Inbox proves the connection receives — and turns the card from Verified to Connected; the bot's reply proves it sends. If that reply is marked Not delivered, the connection receives but Instagram refused the send: the reason is under it, with a link to what to do.
Keeping it connected
Instagram's access lasts about 60 days at a time. We renew it for you: a daily check renews every connection with about two weeks left, with nothing for you to do. If Instagram refuses a renewal — usually because access was removed — or it cannot be renewed in time, the card shows Not working and the workspace owner gets an email. Press Reconnect with Instagram; your leads and conversations are untouched.
If you remove us in Instagram
Removing FiguredOutAI from your account's connected tools or apps stops messages. The card shows Not working once we find out, and Reconnect with Instagram restores it.
Moving from the Page route
A workspace connected through a Facebook Page can press Switch to Connect with Instagram on the card and log in with the same account. The connection is replaced; leads and conversations stay.
Disconnecting
Only the workspace owner can disconnect, from Admin → Channels. It stops your DMs reaching the workspace and takes our app off your account. Your conversation history is kept. An owner or an admin can connect.