On this page
People who message your Facebook Page reach your bot.
On Admin → Channels, the Messenger card has a Connect with Facebook button. It opens Facebook's own window, you sign in and tick your Page, and the Page is connected: nothing to copy, nothing to paste, and no Meta app of your own.
The Page and its conversations stay yours. What changes is that the Page's messages reach us through FiguredOutAI's Meta app rather than one you build.
If the card has no Connect with Facebook button, or your Page already runs through a Meta app of your own, use the advanced route instead: Connect Messenger with your own Meta app.
What you need
- A Facebook account that can manage your Page's messages: full control of the Page, or at least its Messages task. Somebody with only the Ads or Insights task can sign in, but cannot share the Page for messaging.
- The Page itself. Messenger is addressed to a Page, not to a personal profile.
What the window asks
The window is Facebook's, so its exact wording changes now and then. It asks you to:
- Sign in with Facebook, if you are not already.
- Choose the business the Page belongs to, when you manage more than one.
- Tick the Page or Pages to share with FiguredOutAI, and allow it to manage their messages.
Close the window at any point and nothing is saved.
When you shared more than one Page
One workspace answers one Page. If you ticked several, we ask which one this workspace should answer, with each Page's name and picture. Pick one and it is connected. The choice lasts ten minutes; after that, press Connect with Facebook again.
The other Pages are not connected to anything. To answer a second Page, connect it from the workspace that should answer it — one Page can belong to one workspace only, so a Page already connected elsewhere is refused with a sentence saying so.
What happens when you pick
- We check what the login shared. Only a Page you shared, and can manage messages on, is offered; if there is none, the card says what is missing and nothing is saved.
- We save the connection, encrypted. No token is ever shown, and you never handle one.
- We subscribe your Page to its messages, so they reach your bot.
The card then shows Verified and the Page. It says Connected once the first message has actually arrived.
When the last step fails: Finish setup
If subscribing the Page fails, the connection is kept and the card shows Setup isn't finished with the reason and a Finish setup button. Press it and we try the subscription again with what we already have.
Then test it
Messenger only allows a message to somebody who has written to you first, so there is no test button. Message your Page from a personal Facebook account. It appearing in the Inbox proves the connection receives — and turns the card from Verified to Connected; the bot's reply proves it sends. If that reply is marked Not delivered, the connection receives but Messenger refused the send: the reason is under it, with a link to what to do.
If another tool answers your Page
A Page can hand its conversations to a different app in its settings. If your Page's messages go to another inbox tool and never reach your bot, check the Page's settings for which app receives its messages. Webhooks: why messages arrive, and why they sometimes don't has the diagnostic.
If you remove us in Facebook
Removing FiguredOutAI from your business's integrations, or from the Page's settings, stops messages. The card shows Not working, and the workspace owner gets an email. Press Reconnect with Facebook and pick the same Page: the connection is restored, and your leads and conversations are untouched.
Moving from your own Meta app
A workspace connected the advanced way can press Switch to Connect with Facebook on the card and pick the same Page. The connection is replaced; leads and conversations stay.
Disconnecting
Only the workspace owner can disconnect, from Admin → Channels. It stops your Page's messages reaching the workspace and takes our app off your Page. Your conversation history is kept. An owner or an admin can connect.
Instagram is separate
Instagram connects with its own button and its own login, even when the account is linked to this Page. Messenger working tells you nothing about whether Instagram does.